ISO 9001:2015
Operation – ISO 9001:2015

ISO 9001:2015 8.2.2: Determining the requirements for products and services

In setting what is required of the products and services it will offer customers, the organization makes sure those requirements are defined, covering the laws and regulations that apply and anything it considers necessary itself, and that it is able to back up the claims it makes about what it offers.

Maintained by Gerard BlokdykControl text last updated

What else in your programme already covers this

This control maps to 7 controls across 5 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

COBIT 2019 · 3 controls

  • APO08.01 APO08.01 Understand business expectations
  • APO09.01 APO09.01 Identify I&T services
  • APO11.02 APO11.02 Focus quality management on customers

ISO 21001:2018 · 1 control

  • 8.2.1 8.2.1 Determining the requirements for the educational products and services

ISO 21001:2025 · 1 control

  • 8.2.1 8.2.1 Determining the requirements for the educational products and services

ISO 22301:2019 · 1 control

  • 8.2.2 Business impact analysis

ISO 27701:2019 · 1 control

  • 8.2.2 Organization’s purposes

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Operation – ISO 9001:2015

Query this from an agent

The graph holds this control, the 7 it maps to, and the evidence behind each claim, over MCP and REST.