Australia Life Insurance Code of Practice (CALI Life Code)
Section 2: policy design, advertising and sales standards – Australia Life Insurance Code of Practice (CALI Life Code)

Australia Life Insurance Code of Practice (CALI Life Code) 2.20-2.21: Remuneration aligned to good customer outcomes; distributor processes consistent with the Code

What does 2.20-2.21 require?

Salesperson remuneration must be aligned with good outcomes for customers and with the law, deterring pressure selling and misuse of deferred premiums or cooling-off periods; staff incentive schemes carry compliance performance measures with consequences for unacceptable practices. Where a distributor is used, its processes must support good outcomes for customers and with the Code obligations that apply to the contracted activities.

Maintained by Gerard Blokdyk

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