Compliance with the sales rules is monitored through quality assurance (monitored calls, mystery shoppers, surveys after the sale) and by analysing data such as sales figures, lapse rates, declined claims and complaint volumes. With authorised representatives the insurer agrees how they sell, what training their people get, and how they will be monitored and will report, and checks their conduct through mystery shopping, independent audits or key data analysis.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.