Sales staff of the insurer and of its authorised representatives receive ongoing training suited to their role, plus extra training to correct shortcomings found. The curriculum covers the customer's perspective, the products and the characteristics of the target audience, acceptable and unacceptable sales practices, the legal duties owed when giving personal advice, and the relevant Code standards.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.