ISO 10002:2018vsISO 9001:2015
See exactly how ISO 10002:2018 controls map to ISO 9001:2015. Pre-computed mappings, identified gaps, and coverage analysis.
Need this as a report you can hand to an assessor? A coverage crosswalk for this pair can be built to order.
According to the TheArtOfService Compliance Knowledge Graph:
ISO 10002:2018 maps to ISO 9001:2015 with 84% coverage across 32 directly mapped controls. Analysis of 38 ISO 10002:2018 controls identifies 6 compliance gaps, primarily concentrated in Clause 4: Guiding principles – ISO 10002:2018.
Source: TheArtOfService Knowledge Graph | 38 controls analysed | 1,016 frameworks | 316K+ cross-framework mappings
Control Mappings
Showing 20 of 38 control mappings across 5 domains. Sign up to explore all 316K+ mappings across 1,016 frameworks.
Clause 4: Guiding principles – ISO 10002:2018(10 mappings)
Clause 5: Complaints-handling framework – ISO 10002:2018(7 mappings)
Clause 6: Planning, design and development – ISO 10002:2018(3 mappings)
+18 more mappings
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A ISO 10002:2018 to ISO 9001:2015 crosswalk, built to order
The table above lists candidate mappings. A crosswalk answers the narrower question you are probably here for: which ISO 9001:2015 controls your existing ISO 10002:2018 work already satisfies, which are real gaps, and the reasoning behind every claim so you can check it. One pair, $299, one time.
This direction has not been through crosswalk review and sign off, so no coverage figure is published for it. Reporting an unreviewed number would be worse than reporting none. It can be built to order at the same price as a pair that is already on the shelf.
If the two frameworks turn out to have too little in common for a crosswalk to help you, we say so and refund it rather than send a number worth nothing.
This direction has not been through crosswalk review and sign off, so no coverage figure is published for it. Reporting an unreviewed number would be worse than reporting none. It can be built to order at the same price as a pair that is already on the shelf.
If the two frameworks turn out to have too little in common for a crosswalk to help you, we say so and refund it rather than send a number worth nothing.
- Every evidenced control, with the reasoning behind it
- Every gap, with what it requires
- Its level of review stated plainly, not a bare number
Why this page shows two different percentages. The 84% in the header counts how many ISO 10002:2018 controls carry at least one candidate mapping in the graph, before any review. The crosswalk percentage counts something stricter: how many ISO 9001:2015 controls are actually evidenced, after a pass that argued against each mapping and kept only what survived. They answer different questions and they are not meant to agree.
A crosswalk narrows the work. It does not replace an audit, and your assessor may take a different view on individual controls. Mappings between frameworks are judgements, not text printed in either standard, which is why every claim in the report shows its reasoning. Questions go to support@theartofservice.com.
Related Comparisons
Other ISO 10002:2018 comparisons
Other ISO 9001:2015 comparisons
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What are the key differences between ISO 10002:2018 and ISO 9001:2015?
ISO 10002:2018 has 38 controls across its framework, while ISO 9001:2015 covers 56 controls. Direct mapping analysis identifies 32 overlapping controls (84% coverage). The frameworks diverge most significantly in Clause 4: Guiding principles – ISO 10002:2018, where 4 ISO 10002:2018 controls have no direct ISO 9001:2015 equivalent.
How many controls map between ISO 10002:2018 and ISO 9001:2015?
Of 38 total ISO 10002:2018 controls, 32 map directly to ISO 9001:2015 controls, representing 84% coverage. The remaining 6 controls represent compliance gaps requiring additional documentation or compensating controls to satisfy both frameworks simultaneously.
What are the compliance gaps when mapping ISO 10002:2018 to ISO 9001:2015?
6 ISO 10002:2018 controls have no direct equivalent in ISO 9001:2015. The highest concentration of gaps is in Clause 4: Guiding principles – ISO 10002:2018 with 4 unmapped controls. These gaps represent areas where additional controls, policies, or documentation must be created to achieve compliance with both frameworks.
Which control domains have the most gaps between ISO 10002:2018 and ISO 9001:2015?
The domain with the highest gap count is Clause 4: Guiding principles – ISO 10002:2018 (4 gaps). Export the full domain-by-domain gap breakdown via the Professional tier to generate a prioritised remediation roadmap.
Related Resources
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