NABERS - National Australian Built Environment Rating System EWO-5.4: Verify rated hours of 60 or more per week

What does EWO-5.4 require?

5.4: where any functional space's rated hours reach 60 hours a week the assessor verifies them. For OTA and AHAC hours: if obviously expected and reasonable, document why; otherwise obtain written confirmation signed by the tenant's manager of the space; if the tenant disagrees or cannot document it, recalculate by TOS and use the original hours if the survey is within 10 %, else the lower value; if the tenant cannot be contacted, seek an approved alternative. For TOS hours: document why they are reasonable, or confirm the respondent understood the questions, else complete a second TOS. Every space gets a documented common-sense check (for example 24-hour service is reasonable for a three-shift call centre or a server room, not for one or two shifts).