Japan Act on Specified Commercial Transactions (Act No. 57 of 1976)
Chapter II Section 3: Mail order sales (including online sales) – Japan Act on Specified Commercial Transactions (ASCT) - Digital Services

Japan Act on Specified Commercial Transactions (Act No. 57 of 1976) Art.13-2: Art. 13-2 No false statements to obstruct returns or cancellation (from 1 June 2022)

To prevent a mail-order customer withdrawing or cancelling, the seller must not make false statements about withdrawal and cancellation (including the Article 15-3 return right) or about the circumstances making the contract necessary for the customer; breach is a criminal offence under Article 70.

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