ISO 9004:2018
Process management – ISO 9004:2018

ISO 9004:2018 table-A.9: Maturity self-assessment: 8.1 process management general

What does table-A.9 require?

This table rates how the organization manages its processes and their interactions as a system. Level 1 is informal or ad hoc, while level 5 proactively manages all relevant processes, including outsourced ones, so that they are effective and efficient, adapts and optimizes them to the organization's context, and performs at the level of sector leaders.

Maintained by Gerard Blokdyk

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