ISO 9004:2018
Process management – ISO 9004:2018

ISO 9004:2018 8.1: Process management

What does 8.1 require?

The organization should make sure every process it runs, including those delivered externally, is managed proactively so that it is effective and efficient, and should balance the differing purposes and specific objectives of individual processes against the organization's overall objectives. Activities inside each process should be defined and fitted to the organization's size and characteristics, and adopting a process approach that addresses processes, interdependencies, constraints and shared resources helps deliver consistent, predictable results.

Maintained by Gerard Blokdyk

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