ISO 9004:2018
Process management – ISO 9004:2018

ISO 9004:2018 8.2: Determining processes and their interactions

What does 8.2 require?

The organization should determine, on an ongoing basis, the processes and interactions needed to deliver outputs that satisfy interested parties' needs and expectations, in line with its policy, strategy and objectives, covering product and service operations, interested party requirements, provision of resources and managerial activities. In doing so it should consider each process's purpose, objectives and related performance indicators, outputs, inputs, resources and information and their availability, activities and methods, constraints, risks and opportunities, impacts, and changes in operations, markets, technologies and interested party expectations.

Maintained by Gerard Blokdyk

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