ISO 9004:2018
Process management – ISO 9004:2018

ISO 9004:2018 table-A.12: Maturity self-assessment: 8.4 alignment and linkage of processes

What does table-A.12 require?

This table rates how well the organization aligns and links its processes so that the system performs as a whole. Level 1 is informal or ad hoc, while level 5 has process capability and performance sufficient for the results the system expects, with cross-functional teams or committees led by top management reviewing and improving the processes.

Maintained by Gerard Blokdyk

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