ISO 9004:2018
Process management – ISO 9004:2018

ISO 9004:2018 table-A.13: Maturity self-assessment: 8.4 attaining higher process performance

What does table-A.13 require?

This table rates how the organization improves its processes and their interactions in pursuit of higher performance. Level 1 is informal or ad hoc, while level 5 manages improvement dynamically through policy, strategy and objectives, considers new technology and new or enhanced products and services, and regularly reviews progress and effects, taking corrective action.

Maintained by Gerard Blokdyk

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