ISO 9004:2018
Process management – ISO 9004:2018

ISO 9004:2018 8.3: Process owners, responsibilities and authority

What does 8.3 require?

For every process, a person or a team should be named by the organization as process owner, matching the kind of work involved and the culture of the organization, with duties and decision rights made explicit for setting up, keeping, controlling and improving the process and for its links to the processes it affects and those affecting it. These roles should be recognized across the organization, and the people working in each process should hold the competences their tasks and activities demand.

Maintained by Gerard Blokdyk

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