ISO 9004:2018
Leadership – ISO 9004:2018

ISO 9004:2018 table-A.5: Maturity self-assessment: 7.1 leadership general

What does table-A.5 require?

This table rates how leadership processes create an environment where people feel involved and committed to the organization's objectives. Level 1 is informal or ad hoc, while level 5 dynamically determines leadership processes and their interactions across all levels so that they establish and sustain the organization's success.

Maintained by Gerard Blokdyk

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