ISO 9004:2018
Leadership – ISO 9004:2018

ISO 9004:2018 7.4: Communication of policy and strategy

What does 7.4 require?

Communication of policy, strategy and related objectives should be meaningful, timely and continuous, since sustained success depends on it. The communication process should include a feedback channel, anticipate changes in the organization's context, run both vertically and horizontally, and be adapted to the different audiences so that the same information reaches internal people and interested parties in forms each can use.

Maintained by Gerard Blokdyk

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