ISO 9004:2018
Leadership – ISO 9004:2018

ISO 9004:2018 7.2: Policy and strategy

What does 7.2 require?

Top management should state the organization's intentions and direction as a policy covering the aspects that matter to it, such as compliance, quality, environment, health and safety, security, privacy, innovation and customer experience, with commitments to meet interested parties' needs and expectations and to drive improvement. Strategy should be built on the organization's identity, context and long-term view, use a recognized or purpose-designed model that is kept stable, keep shorter-term objectives consistent with it, reflect decisions on competitive factors such as products, people, knowledge, partners, processes, place and pricing, and be revisited as internal and external issues, risks and opportunities change.

Maintained by Gerard Blokdyk

Other controls in Leadership – ISO 9004:2018

Query this from an agent

The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.