ISO 9004:2018
Analysis and evaluation of an organization's performance – ISO 9004:2018

ISO 9004:2018 table-A.28: Maturity self-assessment: 10.7 review

What does table-A.28 require?

This table rates how the organization conducts reviews, from an ad hoc and usually reactive approach to regular planned reviews of measurable KPIs and the objectives they relate to, which allow trends to be detected and adverse trends acted upon. At the highest level the organization reviews a full range of information, drawing on performance measurement and benchmarking, analysis and evaluation, internal audit and self-assessment, to find opportunities to improve, learn and innovate and to decide whether policy, strategy and objectives need adapting. It also uses reviews to identify improvement opportunities in leadership activities.

Maintained by Gerard Blokdyk

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