ISO 9004:2018
Analysis and evaluation of an organization's performance – ISO 9004:2018

ISO 9004:2018 10.3: Performance analysis

What does 10.3 require?

Analysis of performance should reveal issues such as insufficient or ineffective resources, inadequate competence, gaps in organizational knowledge or behaviour, risks and opportunities that management systems do not address well enough, weaknesses or strengths in leadership activities, and excellent processes that others could copy. A clear framework should show how its leadership activities affect performance, so the strengths and weaknesses of that leadership can be analysed.

Maintained by Gerard Blokdyk

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