ISO 9004:2018
Analysis and evaluation of an organization's performance – ISO 9004:2018

ISO 9004:2018 table-A.22: Maturity self-assessment: 10.1 performance analysis and evaluation, general

What does table-A.22 require?

This table rates how the organization gathers and analyses information about its performance, internal activities and resources, changes in internal and external issues and interested party needs, so it can judge whether its context, policies, strategy and objectives need updating. At the highest level the organization uses a systematic method to gather, analyse and review that information. It also uses it to spot opportunities to improve, learn and innovate in its leadership activities, rather than working ad hoc as at the base level.

Maintained by Gerard Blokdyk

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