ISO 9004:2018
Analysis and evaluation of an organization's performance – ISO 9004:2018

ISO 9004:2018 10.7: Reviews of performance information

What does 10.7 require?

Reviews of how performance is measured, benchmarked, analyzed and evaluated, plus internal audit and self-assessment, should happen at planned and regular intervals, at the right levels and functions and by top management, so trends can be seen and progress toward policies, strategy and objectives judged. Reviews should also cover earlier work on improvement, learning and innovation, including adaptability, flexibility and responsiveness, show how policies and strategy need to change, and support decisions and actions based on evidence that reach the desired results.

Maintained by Gerard Blokdyk

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