The organization should evaluate performance from the viewpoint of interested party needs and expectations, trace and analyse the processes and interactions behind any deviation, and compare results against objectives and predetermined criteria. Where objectives are missed or exceeded the causes should be investigated, results should be understood by top management, failures prioritized for correction by their impact, and long term improvement reviewed where it falls short of the expected level. Performance should also be compared with agreed benchmarks under a maintained benchmarking methodology covering scope, partner selection, indicators and data collection, analysis, gap identification, improvement plans and feeding lessons into the knowledge base, with top management support and a choice of internal, competitive or generic benchmarking.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.