ISO 9004:2018
Analysis and evaluation of an organization's performance – ISO 9004:2018

ISO 9004:2018 10.1: Analysis and evaluation in general

What does 10.1 require?

The organization should take a systematic approach to collecting, analysing and reviewing available information, then use the results to refresh how it understands its context, its policies, its strategy and its objectives, and to promote improvement, learning and innovation. The information should cover performance data, the status of internal activities and resources as shown by internal audit or self-assessment, and changes in external and internal issues and interested party needs.

Maintained by Gerard Blokdyk

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