ISO 9004:2018
Analysis and evaluation of an organization's performance – ISO 9004:2018

ISO 9004:2018 table-A.27: Maturity self-assessment: 10.6 self-assessment

What does table-A.27 require?

This table rates the practice of self-assessment, from not being implemented through limited or ad hoc use, to consistent use that determines maturity and improves overall performance, and then to use that identifies strengths, weaknesses and best practices at both overall and process level and helps prioritize, plan and implement improvements or innovations. The highest level performs self-assessment at all levels, understands how management system elements interrelate and affect mission, vision, values and culture, and communicates results to relevant people to shape future direction.

Maintained by Gerard Blokdyk

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