ISO 9004:2018
Analysis and evaluation of an organization's performance – ISO 9004:2018

ISO 9004:2018 table-A.24: Maturity self-assessment: 10.3 performance analysis

What does table-A.24 require?

This table rates how deeply the organization analyses its performance, from informal or limited analysis with a few statistical tools to a comprehensive examination that identifies strengths to foster and weaknesses in leadership roles and activities, covering policy setting and communication, process management, resource management and improvement, learning and innovation. The highest level relies on a clear framework showing how leadership roles and activities interrelate and affect performance, and shares analysis results with interested parties.

Maintained by Gerard Blokdyk

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