ISO 9004:2018
Resource management – ISO 9004:2018

ISO 9004:2018 table-A.20: Maturity self-assessment: 9.6 externally provided resources

What does table-A.20 require?

This table rates the depth of partnership with external providers, from an informal approach that treats providers as transient and undervalues the relationship to one where both parties fully appreciate its value, top management staff interact closely, some relevant sensitive commercial information is shared and the two organizations pursue business development projects of common interest. Intermediate levels require regular communication about issues with the product or service and commitment from top management to build the relationship through middle management.

Maintained by Gerard Blokdyk

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