ISO 9004:2018
Resource management – ISO 9004:2018

ISO 9004:2018 9.2.4: Competence of people

What does 9.2.4 require?

The organization should put in place and keep up a process to identify, build, assess and improve what people at every level are able to do. That process should analyse the competences needed in line with identity, strategy, policies and objectives, establish present competence and gaps for groups and individuals, act to gain or improve competence, keep what has been gained, and check whether those actions worked.

Maintained by Gerard Blokdyk

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