ISO 9004:2018
Resource management – ISO 9004:2018

ISO 9004:2018 9.4: Technology developments and adoption

What does 9.4 require?

Top management should take account of current and emerging technology developments that could significantly affect performance in providing products and services, in marketing, in competitive advantage, in agility, and in interaction with interested parties. It should run processes to detect technology developments and innovations, weighing current technology levels and trends inside and outside the organization, the funding and benefits of change, its knowledge and capacity to adapt, the risks and opportunities, and the market environment.

Maintained by Gerard Blokdyk

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