ISO 9004:2018
Resource management – ISO 9004:2018

ISO 9004:2018 9.3: Organizational knowledge

What does 9.3 require?

Top management should treat organizational knowledge, taken from internal or external sources, as an intellectual asset, managing it for sustained success, taking account of what knowledge the short and long term needs require, including succession planning. It should assess how knowledge is identified, captured, analysed, retrieved, kept current and protected, and run processes covering lessons drawn from failures and from successful projects, explicit and tacit knowledge held by people, knowledge acquired from interested parties, effective distribution of information, documented information, and intellectual property.

Maintained by Gerard Blokdyk

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