ISO 9004:2018
Resource management – ISO 9004:2018

ISO 9004:2018 9.2.2: Engagement of people

What does 9.2.2 require?

Top management should put in place and keep up ways of involving people, with managers at every level encouraging them to contribute to better performance and to meeting objectives. Such involvement should be backed by sharing knowledge, using people's competence, skills and qualifications, career planning, reviewing satisfaction and needs, mentoring and coaching, and team based improvement.

Maintained by Gerard Blokdyk

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