ISO 9004:2018
Resource management – ISO 9004:2018

ISO 9004:2018 9.2.3: Empowerment and motivation of people

What does 9.2.3 require?

Managers at every level should give people the information, authority and freedom they need to make decisions about their own work, and help them see how their duties create value for interested parties. Managers should set clear goals that fit the organization's goals, delegate authority and responsibility, run a recognition scheme based on assessed achievements of individuals and teams, and offer incentives for initiative, good performance and goals met.

Maintained by Gerard Blokdyk

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