ISO 9004:2018
Resource management – ISO 9004:2018

ISO 9004:2018 table-A.16: Maturity self-assessment: 9.2 people

What does table-A.16 require?

This table rates how the organization attracts, develops, involves and retains people who are competent, engaged, empowered and motivated, starting from informal or ad hoc treatment of people as a resource and ad hoc competence development. The highest level shows that results about people are shared, that they compare well with those of other organizations, that people across the organization take part in developing new processes, and that best practices are recognized.

Maintained by Gerard Blokdyk

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