ISO 9004:2018
Process management – ISO 9004:2018

ISO 9004:2018 table-A.14: Maturity self-assessment: 8.4 maintaining the level attained

What does table-A.14 require?

This table rates how the organization holds on to the performance level it has reached by controlling and maintaining its processes. Level 1 is informal or ad hoc, while level 5 has a system that defines the knowledge and skills each process needs, evaluates and qualifies the operators, involves people in writing and revising procedures, reduces risks found in procedures, and shares process changes so that deviations are prevented.

Maintained by Gerard Blokdyk

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