ISO 9004:2018
Resource management – ISO 9004:2018

ISO 9004:2018 9.6: Externally provided resources and partners

What does 9.6 require?

The organization should manage relationships with external providers and partners so that both sides create value in a mutually beneficial way, and should consider partnering where a provider holds knowledge the organization lacks or where project risks and opportunities can be shared. Provider management should take account of internal facilities and capacity, technical capability, availability of qualified resources, the controls needed, business continuity and supply chain exposure, and environmental, sustainability and social responsibility aspects, while sharing the organization's mission and vision and giving any necessary support.

Maintained by Gerard Blokdyk

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