COBIT 2019
Align, Plan and Organize – COBIT 2019

COBIT 2019 APO08.01: APO08.01 Understand business expectations

The enterprise understands the business's present issues, objectives and expectations of I&T, and it understands, manages and communicates requirements, with their status agreed and approved. Business stakeholders are identified together with their interests and responsibilities. The enterprise's direction, issues and strategic objectives, and how they fit the architecture, are reviewed. The business environment, constraints on processes, growth or shrinkage, and industry and regulatory drivers are understood. Business processes and the demand patterns that drive service volumes are kept in sight. Expectations are managed so that business units grasp priorities, dependencies and financial limits, and why their requests have to be scheduled. What the business expects of services and solutions enabled by I&T is clarified with acceptance criteria and metrics, and IT and every business department confirm that they agree on those expectations and on how they will be measured.

Maintained by Gerard BlokdykControl text last updated

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ISO 9001:2015 · 1 control

  • 8.2.2 Determining the requirements for products and services

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