Set up and apply procedures for making small and medium-sized changes to services per the agreed change portfolio and service mix, since the internal and external environment will change during the arrangement and controlled change keeps client, stakeholders and providers in a common understanding of services and performance: documented procedures under which change requests are recorded, classified, assessed and approved; support for change from continual improvement or changed demand; decisions weighing risk, impact on services and the client, requirements, benefits, technical feasibility and financial impact, updating the business case; a governance committee (Annex A) meeting regularly to review, manage and sign off changes consistently with the spirit of the agreement and with the code of conduct or relationship charter; and changes to the agreement itself put to the appropriate committee. Success factors: effective evaluation with feasibility, effort and consequences assessed, a supporting business case, approvals at the right level, a change process fostering joint responsibility, and stability of service. Outputs: changed service specifications, an updated business case, SOPs and delivery framework.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.