Verify that commitments are met, act when they are missed or at risk, and provide information for continual improvement of the relationship and its performance; improvement keeps the client competitive in its ecosystem and the provider among its peers, targeting for instance idle time, the cost of poor quality, wastage and rework, and unit productivity. The provider should install joint monitoring of results on realistic current data: defined reports on an agreed schedule supported by scheduled meetings including a formal operational performance and change-progress review at the appropriate level with actions recorded and reported back; service and relationship performance reporting; and reports that every relevant stakeholder receives and reviews. Success factors: regular reporting and review of actual against agreed, active management with actions to address and improve. Outputs: performance and issues reports.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.