Ensure both client and provider realise and sustain the benefits of the agreement by working together while the outsourced services are delivered, realising the outsourcing results with consistent performance and adherence to the commitments made in the agreement and at initiation; the phase starts when transition is formally agreed complete, monitors delivery continuously to validate value creation, and ends when either party terminates (the client moving to another provider or back in-house, the provider declining to continue on current terms, or the agreement reaching its end date), with collaboration depending on constant review of delivered quality against expectations. Its processes are deliver service, monitor and review performance, manage and resolve issues, deliver and manage changes, deliver innovation and deliver transformation (both optional), manage finances, manage relationships, manage the agreement, assurance of value and of the business case, and continuation or end of agreement preparation; outputs are the performance of the delivered service, demand and supply kept in balance, accessible joint knowledge, analysis of value against goals and the business case, and preparation for the continuation or exit decision.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.