ISO 37000:2021
6.6 to 6.11 Enabling principles: stakeholder engagement, leadership, data and decisions, risk governance, social responsibility, viability over time – ISO 37000:2021

ISO 37000:2021 6.7.3.4: Reconcile dilemmas

What does 6.7.3.4 require?

Leaders face dilemmas that span several dimensions and value systems, for example weighing immediate pressures against resilience in the long run, inclusiveness against rival stakeholder priorities, how stakeholder incentives shape behaviour, and how material and open reporting should be. Working through apparently conflicting dimensions produces better informed and sturdier decisions when it follows a deliberate path: recognise and name the dilemma; understand and state the opposing views; set out the pros and cons of each; reconcile the views by looking at how each can reinforce the other; and draw up an action plan. Where a dilemma turns into a conflict or dispute, alternative dispute resolution should be preferred to litigation where possible, and disputes settled ethically and effectively.

Maintained by Gerard BlokdykControl text last updated

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