ISO 37000:2021
6.6 to 6.11 Enabling principles: stakeholder engagement, leadership, data and decisions, risk governance, social responsibility, viability over time – ISO 37000:2021

ISO 37000:2021 6.6.1: 6.6.1 Principle

The governing body should make sure the organization engages suitably with its stakeholders and takes their expectations into account. Stakeholders differ in the kind and degree of their involvement and have varied interests that sometimes clash, so decisions may require trade-offs. Some relationships call for attention that goes further than legal or contractual accountability, because the parties are unequal in power, because effects build up over time (on society, the natural environment and the economy), and because the organization's legitimacy comes partly from stakeholders who are not members.

Maintained by Gerard BlokdykControl text last updated

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