Australia Reducing Scam Calls and Scam SMs Industry Code (C661:2022)

Section 4: Scam Calls – Australia Reducing Scam Calls and Scam SMs Industry Code (C661:2022)

Australia Reducing Scam Calls and Scam SMs Industry Code (C661:2022) 4.7: Unblock numbers that are no longer used for scams, were spoofed or were blocked in error

A C/CSP restores a number as soon as practicable once it is found to be no longer used for scam calls or to have been the victim of CLI spoofing, and likewise where a block proves to have been applied wrongly.

Maintained by Gerard Blokdyk

Other controls in Section 4: Scam Calls – Australia Reducing Scam Calls and Scam SMs Industry Code (C661:2022)

4.2a Domestic origination: carry calls only from numbers the caller is entitled to use, and send clean CLI
4.2b International origination: pass the received CLI through and drop inbound calls with no CLI
4.2c Counter CLI Spoofing: investigate, pass notifications up the chain, and report confirmed cases to the ACMA
4.3 Monitor the network for Scam Calls
4.4 Exchange information about alleged Scam Calls through the transit chain, with the ACMA copied
4.5 Maintain tracing processes and cooperate with other providers
4.6 Block confirmed Scam Calls and tell the ACMA and agencies about their origin and transit path
4.8 Use contractual levers with International Operators against internationally sourced Scam Calls

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