Australia NDIS Practice Standards and Quality Indicators m6-4.1: Complaints management (verification): proportionate, fair complaints system

What else in your programme already covers this

This control maps to 3 controls across 3 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Module 6: Verification – Australia NDIS Practice Standards and Quality Indicators

• m6-3.1 Risk management (verification): documented WHS risk management system
• m6-3.2 Risk management (verification): appropriate insurance in place
• m6-3.3 Risk management (verification): emergency and disaster planning included
• m6-3.4 Risk management (verification): regular risk assessments of reliance on services
• m6-3.5 Risk management (verification): infection prevention precautions in all settings
• m6-5.1 Incident management (verification): proportionate incident system meeting the Rules
• m6-6.1 Human resource management (verification): worker identity, checks and qualifications
• m6-6.2 Human resource management (verification): NDIS orientation module and CPD records