Australia NDIS Practice Standards and Quality Indicators core-13.1: Complaints: proportionate, fair system complying with the complaints rules

What else in your programme already covers this

This control maps to 2 controls across 2 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Core module: governance and operational management – Australia NDIS Practice Standards and Quality Indicators

• core-10.1 Risk management: organisational and participant risks identified and treated
• core-10.2 Risk management: documented, proportionate risk management system
• core-10.3 Risk management: system covers the eight required areas
• core-10.4 Risk management: infection and outbreak prevention and control
• core-10.5 Risk management: supports delivered consistently with the risk system
• core-10.6 Risk management: appropriate insurance held
• core-11.1 Quality management: proportionate quality system maintained and reviewed
• core-11.2 Quality management: documented internal audit program