Australia Life Insurance Code of Practice (CALI Life Code) 5.5-5.7: Claim information within ten business days, progress updates at least every twenty, responses within ten

What does 5.5-5.7 require?

Within ten business days of the date the claim is recorded as received the claimant is told how to access the Code, about their cover and waiting periods, all relevant benefits under the policy, and the claims process and contact points. Progress updates follow at least every twenty business days until a decision issues or a show cause letter (or a procedural fairness letter) goes out, unless a different interval is agreed. Any request for information about the claim is answered within ten business days.