Claimants are treated with empathy, compassion and respect throughout, and are never discouraged from claiming. A claimant struggling to provide information is helped to find a solution, which may include collecting it on their behalf with permission. Income-related claimants have a primary contact person throughout and, where appropriate, the insurer identifies ways to support recovery, promotes good rehabilitation and return-to-work practice, and works with the claimant's doctor, health providers and employer.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.