Australia Life Insurance Code of Practice (CALI Life Code)
Section 4: underwriting, offering insurance and policy cancellations – Australia Life Insurance Code of Practice (CALI Life Code)

Australia Life Insurance Code of Practice (CALI Life Code) 4.20-4.22: Acceptance, temporary cover and alternative terms communicated within five business days with plain reasons

What does 4.20-4.22 require?

The applicant is told whether the application is accepted and on what terms within five business days of receiving all reasonably needed information and completing enquiries including with reinsurers. Temporary cover issued during underwriting is explained: its coverage, its exclusions and its end date. Alternative terms are explained plainly: the terms themselves, how long they are meant to apply, that a review can be requested now or later if things change, and the way to request it, and that buying the policy signifies agreement to the terms.

Maintained by Gerard Blokdyk

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