What does 31A require?

An operator or provider must give staff training to prevent disability discrimination in the provision of public transport services: an initial course of disability awareness training and refresher training every year. The training must be tailored to the roles and responsibilities of each staff member, developed and reviewed in consultation with persons with disabilities or groups representing them so the content is appropriate, and delivered by a qualified trainer. Part 31A applies to all operators and providers after the end of the 5-year transitional period.

Australia Disability Standards for Accessible Public...

Other controls in Parts 22 to 31A Facilities and services: furniture and berths, access gates, fare systems, information, booked services, food and drink, belongings, priority seating, staff training – Australia Disability Standards for Accessible Public Transport 2002

22 Furniture and fitments: tables, benches and counters to clauses 24.1 to 24.1.5 of AS 1428.2 (1992); at least 5% of airport information desks and check-in counters usable from a wheelchair; accessible sleeping berths to clauses 24.3(a), (c) and (d) of AS 1428.2 (1992) that a wheelchair user can enter and transfer in (direct assistance otherwise), one per 32 berths on ferries, 2 per set of up to 4 sleeping cars or one per 32 bunks on trains and in each class, connected by access path to toilets, bathrooms and food areas; street furniture seating to clause 27.2 of AS 1428.2 (1992)
24 Access gates: where gates separate paid and unpaid areas of a station or interchange, an accessible gate at least 850 mm wide is provided
25 Fare systems: no greater effort required of a passenger with disability than of others; audio output of visual information, auditory correlation and tactile speech-mode indication to clauses 5.1.3.1, 5.1.3.3 and 8.5 of AS EN 301 549 (2020), public hardware to section 8 and software to section 11 of that standard; an alternative way to pay for anyone whose disability affects use of the standard system, at no extra cost, supporting independent access and meeting equivalent access principles; mobility-aid fare systems beside other systems and oriented against glare, with forward or side reaches to clauses 8.3.2 or 8.3.3 maintained; vending machines to clauses 29.1 to 29.3 of AS 1428.2 (1992) with turning space in front to clause 3.5 of AS 1428.1 (2021)
27.1 General information: information about transport services (timetables, routes, fares, payment methods, next stop and next service) accessible to all passengers and never solely online; infrequently requested formats supplied in a timely way with direct assistance until fulfilled; large print on request at 18 point or larger sans serif semi-bold or bold, left justified and ragged right, black on light or 75% contrast; all passengers given the same access to information on their whereabouts during the journey
27.5 Braille, next stop, online, disruption, feature and ICT information: embossed braille on request in grade 2 (grade 1 if asked) and in both grades in separate volumes when offered unasked, to the Rules of Unified English Braille; on multi-stop conveyances other than taxis and aircraft, next stop displays visible from priority seats and allocated spaces, audible next stop announcements and announcements of the alighting side, door or gate where it varies; online service information at least WCAG 2.1 Level AA; planned disruption information and alternatives in a variety of formats with as much notice as reasonably possible, or by direct assistance; access barriers identified and solutions published, and accessibility features of conveyances, premises and infrastructure published consistently showing the level of access; public-facing ICT accessible to people with disability
28 Booked services: advance notice of a need for accessible travel may be requested on aircraft, coaches, ferries, dial-a-ride and trains but never for longer than other passengers must give; carers, assistants and assistance animals located with the passenger, normally in an adjoining seat, with the animal able to stay with the passenger without encroaching on an access path; accessible seats held for passengers with disability and released to others only after all standard seats are taken; seats bookable in parts of the conveyance that suit the passenger's needs and in every class
29 Food, drink and belongings: any food or drink service that is part of the public transport service equally available to all passengers, with clear distance around accessible tables to clause 24.1.7 of AS 1428.2 (1992) and space for mobility aid users on ferries and trains or the same convenience by equivalent access; disability aids carried in addition to normal baggage allowances and where possible treated as cabin or accompanied baggage on aircraft, coaches, ferries and trains
31 Priority seating on buses, ferries, rail cars, trams and light rail: at least 2 priority seats, one more at 41 non-priority seats and a further one per 20 seats after the 41st; seat material contrasting 30% with other seating; signage immediately adjacent instructing passengers to vacate for a passenger with disability; seats placed where they are easy to find and use, near entrance doors, accessible facilities, the driver or staffed areas; space under priority seats for assistance animals

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MCP endpoint All Australia Disability Standards for Accessible Public Transport 2002 controls