Australia Disability Standards for Accessible Public Transport 2002 27.5: Braille, next stop, online, disruption, feature and ICT information: embossed braille on request in grade 2 (grade 1 if asked) and in both grades in separate volumes when offered unasked, to the Rules of Unified English Braille; on multi-stop conveyances other than taxis and aircraft, next stop displays visible from priority seats and allocated spaces, audible next stop announcements and announcements of the alighting side, door or gate where it varies; online service information at least WCAG 2.1 Level AA; planned disruption information and alternatives in a variety of formats with as much notice as reasonably possible, or by direct assistance; access barriers identified and solutions published, and accessibility features of conveyances, premises and infrastructure published consistently showing the level of access; public-facing ICT accessible to people with disability

What does 27.5 require?

If a passenger asks for embossed braille the operator or provider must supply it in grade 2 (contracted) braille unless grade 1 is specifically requested, and braille offered without a request must come in both grades in separate volumes, in each case following the Rules of Unified English Braille. A conveyance (other than a taxi or aircraft) serving multiple stops must display the next stop visibly from priority seats and allocated spaces, announce the next stop audibly, and announce the side, door or gate for alighting where that can vary. Online information about services, such as a website or mobile web system, must meet at least Level AA conformance under WCAG 2.1. For a planned disruption the operator or provider must be able to give information about the disruption and, where possible, alternative travel options in a variety of formats with as much notice as the circumstances reasonably allow, or failing that by direct assistance, unless the disruption has taken the conveyance, premises or infrastructure out of its control. Operators and providers must identify access barriers in the network and publish the solutions available, and publish the accessibility features of their conveyances, premises and infrastructure in a consistent, easy to understand way that conveys the level of access. Any information and communication technology intended for public use must be accessible to persons with disabilities. The braille, disruption and feature-publication duties apply to everyone after the 5-year transitional period; next stop duties to new conveyances and systems installed from 13 October 2026; WCAG to new or substantially altered digital services; ICT to procurements made from that date.