ITIL 4vsISO 20000-1
See exactly how ITIL 4 controls map to ISO 20000-1. Pre-computed mappings, identified gaps, and coverage analysis.
According to the TheArtOfService Compliance Knowledge Graph:
ITIL 4 maps to ISO 20000-1 with 26% coverage across 5 directly mapped controls. Analysis of 19 ITIL 4 controls identifies 14 compliance gaps — primarily concentrated in ITIL 4: Continual Improvement.
Source: TheArtOfService Knowledge Graph | 19 controls analysed | 693 frameworks | 819K+ cross-framework mappings
Control Mappings
Showing 5 of 5 mapped controls across 3 domains. Sign up to explore all 819K+ mappings across 693 frameworks.
ITIL 4: Service Strategy & Design(1 mappings)
ITIL 4: Service Transition(2 mappings)
ITIL 4: Service Operation(2 mappings)
Related Comparisons
Other ITIL 4 comparisons
Other ISO 20000-1 comparisons
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What are the key differences between ITIL 4 and ISO 20000-1?
ITIL 4 has 19 controls across its framework, while ISO 20000-1 covers 19 controls. Direct mapping analysis identifies 5 overlapping controls (26% coverage). The frameworks diverge most significantly in ITIL 4: Continual Improvement, where 4 ITIL 4 controls have no direct ISO 20000-1 equivalent.
How many controls map between ITIL 4 and ISO 20000-1?
Of 19 total ITIL 4 controls, 5 map directly to ISO 20000-1 controls — representing 26% coverage. The remaining 14 controls represent compliance gaps requiring additional documentation or compensating controls to satisfy both frameworks simultaneously.
What are the compliance gaps when mapping ITIL 4 to ISO 20000-1?
14 ITIL 4 controls have no direct equivalent in ISO 20000-1. The highest concentration of gaps is in ITIL 4: Continual Improvement with 4 unmapped controls. These gaps represent areas where additional controls, policies, or documentation must be created to achieve compliance with both frameworks.
Which control domains have the most gaps between ITIL 4 and ISO 20000-1?
The domain with the highest gap count is ITIL 4: Continual Improvement (4 gaps). Export the full domain-by-domain gap breakdown via the Professional tier to generate a prioritised remediation roadmap.
Related Resources
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