ISO 20000-1vsISO 27017
See exactly how ISO 20000-1 controls map to ISO 27017. Pre-computed mappings, identified gaps, and coverage analysis.
According to the TheArtOfService Compliance Knowledge Graph:
ISO 20000-1 maps to ISO 27017 with 12% coverage across 4 directly mapped controls. Analysis of 51 ISO 20000-1 controls identifies 47 compliance gaps — primarily concentrated in ISO 20000-1: Service Strategy & Design.
Source: TheArtOfService Knowledge Graph | 51 controls analysed | 706 frameworks | 324K+ cross-framework mappings
Control Mappings
Showing 5 of 5 mapped controls across 3 domains. Sign up to explore all 324K+ mappings across 706 frameworks.
Performance Evaluation(1 mappings)
ISO 20000-1: Service Transition(3 mappings)
ISO 20000-1: Service Operation(1 mappings)
Related Comparisons
Other ISO 20000-1 comparisons
Other ISO 27017 comparisons
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What are the key differences between ISO 20000-1 and ISO 27017?
ISO 20000-1 has 51 controls across its framework, while ISO 27017 covers 37 controls. Direct mapping analysis identifies 4 overlapping controls (12% coverage). The frameworks diverge most significantly in ISO 20000-1: Service Strategy & Design, where 5 ISO 20000-1 controls have no direct ISO 27017 equivalent.
How many controls map between ISO 20000-1 and ISO 27017?
Of 51 total ISO 20000-1 controls, 4 map directly to ISO 27017 controls — representing 12% coverage. The remaining 47 controls represent compliance gaps requiring additional documentation or compensating controls to satisfy both frameworks simultaneously.
What are the compliance gaps when mapping ISO 20000-1 to ISO 27017?
47 ISO 20000-1 controls have no direct equivalent in ISO 27017. The highest concentration of gaps is in ISO 20000-1: Service Strategy & Design with 5 unmapped controls. These gaps represent areas where additional controls, policies, or documentation must be created to achieve compliance with both frameworks.
Which control domains have the most gaps between ISO 20000-1 and ISO 27017?
The domain with the highest gap count is ISO 20000-1: Service Strategy & Design (5 gaps). Export the full domain-by-domain gap breakdown via the Professional tier to generate a prioritised remediation roadmap.
Related Resources
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