ISO/IEC DIS 25000-23.2 - Measurement of product quality

International

vDIS, stage 40.20, second DIS ballot opened 2026-09-10

3 domains

63 controls

Defines quality measures and measurement methods for assessing the quality of ICT products against the characteristics and subcharacteristics of ISO/IEC 25010:2023. The draft follows the 2023 model with nine characteristics and names forty measure families and thirty-one quality measure elements.

Draft edition, not yet published.

Verified

ISO/IEC DIS 25000-23.2 - Measurement of product quality is a compliance framework from International with 3 domains and 63 controls. The largest domains are Clause 6: the product quality measure set (49 controls), Clauses 1 to 5: scope, references, terms and use (9 controls), Annexes A to E: use, elements, data types, stages and uncertainty (5 controls). Every control below carries what it requires and what an assessor expects to see.

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Framework Domains (3)

Annexes A to E: use, elements, data types, stages and uncertainty

5 controls

Annexes A to E: use, elements, data types, stages and uncertainty

Controls in the Annexes A to E: use, elements, data types, stages and uncertainty domain of ISO/IEC DIS 25000-23.2 - Measurement of product quality: 5 controls
Code	Title	Description
ISO25000-23-A	Annex A: Considerations for the use of quality measures	Annex A is the informative guidance on using the measures: when to apply them, what to decide before measuring and how t...
ISO25000-23-B	Annex B: Quality Measure Elements used to define product quality measures	Annex B lists thirty-one quality measure elements, all count or duration primitives, from the number of functions and re...
ISO25000-23-C	Annex C: Measurement data types used in product quality measures	Annex C names five measurement data types: count, time, ratio, percentage and statistical. The type decides how a result...
ISO25000-23-D	Annex D: Application of Quality Measures at Different Stages	Annex D is about when to take a measure. The same characteristic needs different evidence at requirements, design, code,...
ISO25000-23-E	Annex E: Measurement uncertainty in the context of ISO/IEC 17025	Annex E deals with measurement uncertainty for software quality measurement in the context of ISO/IEC 17025, the standar...

Clause 6: the product quality measure set

49 controls

Clause 6: the product quality measure set

Controls in the Clause 6: the product quality measure set domain of ISO/IEC DIS 25000-23.2 - Measurement of product quality: 49 controls
Code	Title	Description
ISO25000-23-6.10	Safety measures	Safety is the characteristic the 2023 model added to the product quality model. The draft gives it five measure families...
ISO25000-23-6.10.2	Operational constraint measures	Operational constraint asks whether the product respects the conditions it must operate within. A measure relates constr...
ISO25000-23-6.10.3	Risk identification measures	Risk identification asks whether the product can identify conditions that could lead to harm. A measure relates hazards...
ISO25000-23-6.10.4	Fail safe measures	Fail safe asks whether the product moves to a defined safe state when it fails. A measure relates transitions to the saf...
ISO25000-23-6.10.5	Hazard warning measures	Hazard warning asks whether the product warns users of a hazard in time and in a way they can act on. A measure relates...
ISO25000-23-6.10.6	Safe integration measures	Safe integration asks whether the product remains safe when combined with other systems. A measure relates safe integrat...
ISO25000-23-6.2	Functional suitability measures	Functional suitability is about whether the product does the job it was meant to do, completely, correctly and appropria...
ISO25000-23-6.2.2	Functional completeness measures	Completeness asks whether the product does everything the specified functions require. A measure compares the functions...
ISO25000-23-6.2.3	Functional correctness measures	Correctness asks whether the functions produce the right result with the precision required. A measure compares correct...
ISO25000-23-6.2.4	Functional appropriateness measures	Appropriateness asks whether the functions help the user complete the task in the intended context. A measure relates su...
ISO25000-23-6.3	Performance efficiency measures	Performance efficiency covers how quickly the product responds, how much resource it consumes and how much work it can c...
ISO25000-23-6.3.2	Time behaviour measures	Time behaviour asks how long the product takes to respond and to process. A measure compares observed times with the tim...
ISO25000-23-6.3.3	Resource utilization measures	Resource utilization asks how much memory, storage, network, processor time or energy the product consumes while doing i...
ISO25000-23-6.3.4	Capacity measures	Capacity asks how much work or how many users the product can carry before a stated property fails. A measure relates th...
ISO25000-23-6.4	Compatibility measures	Compatibility covers whether the product can share an environment with other products and whether it can exchange inform...
ISO25000-23-6.4.2	Co-existence measures	Co-existence asks whether the product can share an environment with other products without harming them or being harmed....
ISO25000-23-6.4.3	Interoperability measures	Interoperability asks whether the product can exchange information with other systems and use what it receives. A measur...
ISO25000-23-6.5	Interaction capability measures	Interaction capability is the 2023 name for what the earlier model called usability. The draft gives it eight measure fa...
ISO25000-23-6.5.2	Appropriateness recognizability measures	Appropriateness recognizability asks whether a user can tell that the product is suitable for their needs before committ...
ISO25000-23-6.5.3	Learnability measures	Learnability asks how easily a user can learn to use the product. A measure relates learning effort or successful first...
ISO25000-23-6.5.4	Operability measures	Operability asks how easily and reliably a user can operate the product once they know it. A measure relates successful...
ISO25000-23-6.5.5	User error protection measures	User error protection asks how well the product prevents users from making errors, and how well it helps them recover. A...
ISO25000-23-6.5.6	User engagement measures	User engagement asks whether the product draws users in and keeps them willing to use it. A measure relates engagement b...
ISO25000-23-6.5.7	Inclusivity measures	Inclusivity asks whether the product can be used by people with the widest range of needs, characteristics and capabilit...
ISO25000-23-6.5.8	User assistance measures	User assistance asks how well the product helps a user who is stuck. A measure relates successful help to the help offer...
ISO25000-23-6.5.9	Self-descriptiveness measures	Self-descriptiveness asks whether the interface explains itself: what it shows, what can be done, and what will happen....
ISO25000-23-6.6	Reliability measures	Reliability covers how rarely the product fails, how much of the time it is available, how it behaves when part of it fa...
ISO25000-23-6.6.2	Faultlessness measures	Faultlessness asks how rarely the product fails in operation or in test. A measure relates failures to the exposure that...
ISO25000-23-6.6.3	Availability measures	Availability asks what proportion of a stated period the product is usable. A measure relates uptime to the period, with...
ISO25000-23-6.6.4	Fault tolerance measures	Fault tolerance asks whether the product keeps operating when a component fails. A measure relates continued operation u...
ISO25000-23-6.6.5	Recoverability measures	Recoverability asks how quickly and completely the product can restore service and data after a failure. A measure relat...
ISO25000-23-6.7	Security measures	Security covers confidentiality, integrity, non-repudiation, accountability, authenticity and resistance. The draft give...
ISO25000-23-6.7.2	Confidentiality measures	Confidentiality asks whether data is disclosed only to those entitled to see it. A measure relates correctly restricted...
ISO25000-23-6.7.3	Integrity measures	Integrity asks whether data and program logic are protected from improper modification. A measure relates detected or pr...
ISO25000-23-6.7.4	Non-repudiation measures	Non-repudiation asks whether an action can be proven to have happened, so that the actor cannot deny it. A measure relat...
ISO25000-23-6.7.5	Accountability measures	Accountability asks whether an action can be attributed to the entity responsible for it. A measure relates attributable...
ISO25000-23-6.7.6	Authenticity measures	Authenticity asks whether the identity of a user, a system or a message can be proven. A measure relates authenticated e...
ISO25000-23-6.7.7	Resistance measures	Resistance asks whether the product can withstand attacks. A measure relates attacks resisted to the attack model and th...
ISO25000-23-6.8	Maintainability measures	Maintainability covers how well the product can be modified: its modularity, reusability, analysability, modifiability a...
ISO25000-23-6.8.2	Modularity measures	Modularity asks whether the product is composed of parts with clear boundaries. A measure relates the coupling or cohesi...
ISO25000-23-6.8.3	Reusability measures	Reusability asks whether an asset can be used in another product or context. A measure relates successful reuse to the a...
ISO25000-23-6.8.4	Analysability measures	Analysability asks how much effort it takes to diagnose a defect or understand a proposed change. A measure relates the...
ISO25000-23-6.8.5	Modifiability measures	Modifiability asks how much effort it takes to change the product without introducing defects. A measure relates change...
ISO25000-23-6.8.6	Testability measures	Testability asks how easily the product can be tested: how much of it can be exercised, how observable it is and how muc...
ISO25000-23-6.9	Flexibility measures	Flexibility is the 2023 name for what the earlier model called portability. The draft gives it four measure families: ad...
ISO25000-23-6.9.2	Adaptability measures	Adaptability asks how effectively and efficiently the product can be adapted to a new environment or changed requirement...
ISO25000-23-6.9.3	Scalability measures	Scalability asks how the product behaves as load, data or users grow. A measure relates the property at increasing scale...
ISO25000-23-6.9.4	Installability measures	Installability asks how easily the product can be installed, uninstalled and reinstalled in a stated environment. A meas...
ISO25000-23-6.9.5	Replaceability measures	Replaceability asks whether the product can replace another product in a stated context, and be replaced by it. A measur...

Clauses 1 to 5: scope, references, terms and use

9 controls

Clauses 1 to 5: scope, references, terms and use

Controls in the Clauses 1 to 5: scope, references, terms and use domain of ISO/IEC DIS 25000-23.2 - Measurement of product quality: 9 controls
Code	Title	Description
ISO25000-23-1	Scope	The draft defines quality measures for assessing product quality against the characteristics and subcharacteristics of t...
ISO25000-23-2	Normative reference	The draft normatively references three documents: the SQuaRE guide, the product quality model and the quality measuremen...
ISO25000-23-3	Terms and definitions	The draft defines fifteen terms itself, from accessibility and ICT product to quality measure and quality property, and...
ISO25000-23-3.6	Measurement function	A measurement function is the algorithm or calculation that combines two or more quality measure elements into a quality...
ISO25000-23-3.8	Quality measure	A quality measure is a measure defined as a measurement function of two or more quality measure elements. It is the row...
ISO25000-23-3.9	Quality measure element	A quality measure element is a measure defined by a property and the measurement method that quantifies it, optionally t...
ISO25000-23-4	Abbreviated terms	Clause 4 collects the abbreviations the draft uses. The contents names the clause; the list itself is not in the free pr...
ISO25000-23-5	Use of product quality measures	Clause 5 sets out how the measures are meant to be applied: a requirement about applying the document, the measurement c...
ISO25000-23-6	Product quality measures	Clause 6 is the measure set: nine characteristics from the 25010 model, forty measure families beneath them, and a Gener...

What is ISO/IEC DIS 25000-23.2 - Measurement of product quality and who does it apply to?

ISO/IEC DIS 25000-23.2 - Measurement of product quality is a compliance framework from International with 3 domains and 63 controls. Defines quality measures and measurement methods for assessing the quality of ICT products against the characteristics and subcharacteristics of ISO/IEC 25010:2023. The draft follows the 2023 model with nine characteristics and names forty measure families and thirty-one quality measure elements. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.

What does ISO/IEC DIS 25000-23.2 - Measurement of product quality actually require?

ISO/IEC DIS 25000-23.2 - Measurement of product quality has 63 controls organised across 3 domains. The largest domains are Clause 6: the product quality measure set (49 controls), Clauses 1 to 5: scope, references, terms and use (9 controls), Annexes A to E: use, elements, data types, stages and uncertainty (5 controls). Each control defines specific requirements that organisations must implement to achieve compliance.

If I already comply with another framework, how much of ISO/IEC DIS 25000-23.2 - Measurement of product quality do I already cover?

ISO/IEC DIS 25000-23.2 - Measurement of product quality does not currently have cross-framework mappings in our system. Check back as we continuously expand our mapping database.

How do I implement ISO/IEC DIS 25000-23.2 - Measurement of product quality?

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